Experienced Customer Support Associate – Veterinary Community Engagement

Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a dynamic team on a mission to modernize the animal health industry, and we're looking for exceptionally talented and passionate individuals to join our growing team.

About the Position

As an Experienced Customer Support Associate, you will play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to provide our users with an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role is crucial in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

What We Offer

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* arenaflex is a rapidly growing company with a mission to modernize the animal health industry

• We offer a dynamic and collaborative work environment with a team of passionate and talented individuals
• We provide opportunities for professional growth and development, with a focus on continuous learning and improvement
• We prioritize work-life balance and offer flexible remote work arrangements
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as automatic 401k contribution

Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

How to Apply

If you are a motivated and customer-focused individual who is passionate about the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your application through our official careers page or through the link below. Apply Now!

Important Note

arenaflex is committed to protecting our applicants and employees from scammers and fraudulent activity. Please be aware of the following:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in.
• Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity.
• It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings.
• Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information.
• If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

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