Live Chat Support / Customer Support REMOTE
Company Overview Cohamed is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the efficiency of healthcare delivery. We are committed to fostering a collaborative and inclusive work environment where every team member can thrive and contribute to our mission. Job Title Live Chat Support / Customer Support Job Location United States
Job Description
As a Live Chat Support / Customer Support representative at Cohamed, you will be the first point of contact for our customers, providing exceptional service and support through live chat. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
- Respond promptly to customer inquiries via live chat.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
Years of Experience 0-5 years of experience in customer support or a related field. Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with live chat software and customer support tools.
- Empathy and patience in dealing with customer concerns.
Additional Information We are looking for enthusiastic individuals who are passionate about providing excellent customer service and are eager to learn and grow with our company. Cohamed offers a dynamic work environment with opportunities for career advancement and professional development. Created at 2025-03-25 21:01:28 Updated at 2025-11-11 13:16:38 Location: Remote (United States); About Cohamed: ## About us Chesapeake Oncology-Hematology Associates (COHA) is a trusted cancer treatment center that has been providing comprehensive hematology-oncology services throughout the community of Columbia, Stevensville, Glen Burnie, and Annapolis, Maryland, for more than 25 years. Our commitment to patient care and cutting-edge treatment options has made us a leader in the healthcare industry, particularly in the fields of oncology and hematology. ## Team background Our team at COHA consists of highly skilled and dedicated professionals who are passionate about providing exceptional care to our patients. With a diverse group of oncologists, hematologists, nurses, and support staff, we work collaboratively to ensure that each patient receives personalized and compassionate care. Our team members are not only experts in their respective fields but are also committed to continuous learning and professional development to stay at the forefront of medical advancements. ## Benefits and perks
- Comprehensive health insurance plans
- Retirement savings plan with company match
- Generous paid time off and holidays
- Opportunities for professional development and continuing education
- Supportive and collaborative work environment
- Employee wellness programs
## Why you should work here At COHA, we believe that our employees are our greatest asset. By joining our team, you will have the opportunity to make a meaningful impact in the lives of our patients and their families. We offer a supportive and inclusive work environment where your contributions are valued and your professional growth is encouraged. If you are passionate about making a difference in the field of oncology and hematology, COHA is the place for you. Open positions:
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