[Remote] Sr Advanced Apps Developer Specialist (ServiceNow)

Note: The job is a remote job and is open to candidates in USA. Softworld, a Kelly Company, is seeking a Senior Advanced Apps Developer Specialist with expertise in ServiceNow. The role involves leading the development and maintenance of solutions for enterprise vulnerability management processes, ensuring effective integration and compliance with security standards.

Responsibilities

• Serve as the primary technical Subject Matter Expert (SME) for ServiceNow Vulnerability Response within the ServiceNow platform
• Support upgrades for ServiceNow Vulnerability Response
• Design, configure, and enhance ServiceNow Vulnerability Response applications
• Support integrations with external vulnerability scanning tools (e.g., Tenable)
• Develop automated processes for vulnerability ingestion, assignment, grouping, prioritization, and remediation workflows
• Work closely with InfoSec teams to optimize vulnerability lifecycle processes
• Build and maintain Flows, Subflows, Workflows, Business Rules, Script Includes, UI Policies, Scheduled Jobs, and other platform components
• Support catalog development, request automation, and fulfillment processes
• Collaborates with a team of IT professionals to establish specifications for new applications
• Contribute to platform-wide enhancements including CMDB, Incident, Problem, Change, and custom apps as needed
• Troubleshoot issues, resolve defects, and support end-user inquiries
• Conducts both functional and non-functional testing
• Consults and collaborates with business leaders, end user, IT staff, vendors, and other third parties throughout the application development lifecycle
• Independently document product requirements, design solutions, develop prototype plans, write, and test code, and provide support for issue resolution
• Develops, administers, and supports applications and associated data in the GDMS infrastructure
• Designs innovative prototypes according to specifications
• Create technical documents to accurately describe application design and code
• Ensures applications seamlessly integrate and interoperate with other systems, subsystems, and IT infrastructure components while maintaining compliance with comprehensive information security requirements. (e.g. interface management, data integration systems, job automation)
• Reviews and updates existing applications to reprogram, adding new features as needed
• Recommends coding solutions to resolve issues and improve applications efficiency for business process automation
• Writes high-quality source code to develop functional applications within schedule deadlines
• Troubleshoots and debugs applications
• Performs unit and integration testing prior launch, using sample data sets to ensure program output meets the requirements. Conduct design reviews, performance testing and peer code reviews
• Removes obstacles to progress and contributes strategic direction to development methodologies and practices. Proactively seeks to incorporate product improvements independently
• Leads, plans, and executes projects, small initiatives, and/or cross-functional teams
• Supports the management of high risk, high profile, tight schedule, and complex outcomes with composure
• Moderate business travel may be required

Skills

• Bachelor's degree in Information Technology, Engineering and/or related field or equivalent experience, plus 8 years of related experience or Master's degree and 6 years of related experience
• U.S. citizenship is required
• Strong expertise with SecOps Vulnerability Response
• Proficient in JavaScript, Glide APIs, Flow Designer, and platform automation tools
• Solid understanding of ITSM processes and ServiceNow data structures
• Understands business stakeholder requirements, gain a thorough understanding of their desired business outcomes, and translates them into application features
• Demonstrated expertise in application development, including design, construction, and support, with a proven track record of adaptability and change management in response to evolving business needs
• Advanced experience with data queries, integration software, data manipulation, and reporting, while demonstrating subject matter expertise in IT solution construction and in-depth application administration knowledge
• Provide technical leadership and act independently on large and unique tasks, leveraging high-level experience as a developer, systems integrator, systems engineer, or solutions architect
• Consistently deliver on development efforts, frequently exceeding expectations, and commitments
• Develop innovative solutions for highly complex, cross-domain problems requiring substantial business acumen, technical expertise, and creativity
• Demonstrate advanced analytical thinking and complex problem-solving capabilities
• 3–5+ years of hands-on development experience within ServiceNow
• Experience integrating third-party vulnerability scanners and/or CMDB enrichment tools
• Experience with IntegrationHub, MID Servers, REST/SOAP integrations
• Experience with Agile delivery methodologies

Company Overview

• Softworld has developed expertise across five distinct staffing and consulting practices over the past 25 years. It was founded in 1993, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://softworldinc.com.

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