[Remote] Associate Account Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. Office Practicum is a company focused on enhancing pediatric care through innovative solutions. They are seeking an Associate Solutions Account Manager to support the expansion of relationships with OP practices by identifying business needs and developing solutions through Remedy Connect services.

Responsibilities

• Support existing Remedy only practices as well as practices with OP and Remedy services
• Provide a strategic view on upsell and growth potential through completing assessments of practice websites and current social media presence
• Establish a strategic advisor relationship with clients by strategic outreach to understand their practice’s long term strategy and goals. Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved
• Partner with SAMs to complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services
• Maintain expert knowledge of Remedy solutions and as needed OP roadmap for delivery of new products and services. Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process
• Ensure all calls, opportunities, and quotes are properly tracked and generated in SFDC
• Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine
• Act as client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner

Skills

• Four year college degree from an accredited institution preferred
• 1-2 years prior sales experience preferred
• Healthcare IT background preferred
• Healthcare EMR/PM/Rev Cycle background preferred
• Detail-oriented individual with a 'can do' attitude and ability to juggle multiple tasks in a fast-paced environment
• Ability to work effectively with others
• Attention to detail and the ability to maintain accurate records
• Polished phone presence and professional in-person demeanor
• Excellent written, verbal and interpersonal skills
• Ability to multi-task, prioritize and manage time effectively
• Thrive in a fast-paced, dynamic and innovative environment

Benefits

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance
• Tuition Assistance Program
• Employee Recognition Program

Company Overview