Experienced Full Stack Customer Service Representative – Compensation and Injury Review
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our team and help us achieve our mission.
About arenaflex
arenaflex is a leading organization founded in 2015, with a strong commitment to providing exceptional customer service and support to our clients. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our ranks. As a Full Stack Customer Service Representative, you'll be an integral part of our team, working closely with our clients to provide top-notch support and guidance.
Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:
- Connecting with clients through an automated dialer, with the goal of speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify for compensation
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
Key Performance Indicators (KPIs)
As a Full Stack Customer Service Representative, you'll be measured on the following KPIs:
- Retention rates
- Upsell and cross-sell rates
- Goal achievement
- Client satisfaction
- First-call resolution rates
Requirements
To be successful in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- The ability to work 40+ hours a week
- Residency in the State of Florida or New Jersey
- A quiet, distraction-free workspace
- A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price is $20-$30)
- A strong background in call-center environments and sales-focused roles
- 2+ years of phone sales/customer service experience
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience with VICI and CRM software
- Knowledge of the injury review industry
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Experience with sales and customer service software
Work Environment and Company Culture
As a Full Stack Customer Service Representative, you'll be working in a dynamic and supportive environment. Our team is passionate about making a positive impact on people's lives, and we're committed to providing exceptional customer service and support. We offer a range of benefits, including:
- Health insurance
- Vision and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
Hours of Operation
Our full-time schedule is 40 hours a week, with the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Compensation and Benefits
As a Full Stack Customer Service Representative, you'll be eligible for:
- Salary range starts at $17.31/hour
- Commissions and bonuses, with total compensation up to $33.00+/hour ($70,000+)
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job