Digital Quality Associate

Dick Hannah Dealerships is a family-run business focused on innovation and quality service. They are seeking a Digital Quality Associate responsible for auditing dealership sales systems and CRM usage to ensure accuracy and compliance, while providing data-driven insights for process improvement.

Responsibilities

• Audit CRM usage and sales process compliance across assigned dealerships, including task completion, follow-up timeliness, lead handling, and documentation standards
• Conduct regular audits of dealership digital tools and third-party sales platforms, including VinSolutions, Conversations, Roadster, and ProfitTime, to ensure adherence to established processes
• Review customer communications to ensure professionalism, consistency, and alignment with company standards. Document findings and escalate concerns to dealership leadership
• Audit automated digital processes and validate proper functionality across dealer and third-party websites. Review online vehicle listings and pricing for accuracy and consistency with internal systems
• Monitor key performance indicators (KPIs) and data accuracy to identify trends, gaps, or anomalies. Escalate findings for further review
• Perform test leads to validate lead routing, CRM workflows, data capture accuracy, and response processes. Document results and report issues
• Prepare and present clear audit summaries and reports to support operational review and corrective planning
• Maintain audit documentation, logs, and performance metrics to ensure consistency, transparency, and repeatability of quality reviews

Skills

• Strong understanding of CRM platforms, with VinSolutions experience strongly preferred
• Familiarity with dealership digital retailing tools, lead management systems, and automotive websites
• Highly organized and extremely detail oriented
• Strong analytical, documentation, and written communication skills
• Ability to identify patterns, inconsistencies, and system-level process gaps
• Ability to work independently with minimal supervision, demonstrating reliability and accountability
• Physical ability to use computer hardware and software

Benefits

• Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
• Paid Holidays: Hannah Motor Company offers at least 6 paid holidays per year to the Digital Quality Associate subject to completion of the introductory period and other eligibility requirements as per company policy.

Company Overview