Customer Success Manager, Technical Onboarding
EverCommerce is a leading service commerce platform, and they are seeking a Customer Success Manager for Technical Onboarding. This role is critical in ensuring new customers have a smooth and successful launch with ZyraTalk, involving customer communication and hands-on technical work.
Responsibilities
- Serve as one of the primary points of contact for new customers during onboarding
- Conduct AI testing, prompt refinement, and model behavior validation
- Configure customer accounts, integrations, and workflows across the ZyraTalk platform
- Collaborate closely with Product, Engineering, and Customer Success teams
- Communicate clearly with clients regarding onboarding progress
- Troubleshoot issues, escalate when needed, and guide customers on best practices
- Maintain detailed documentation in the CRM
- Drive each account toward a fast, successful, and confident go-live
Skills
- Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS
- Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration
- Excellent communication skills and confidence in client-facing conversations
- A methodical approach to testing, quality assurance, and problem-solving
- Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy
- Familiarity with CRM systems for tracking
- Experience with AI-driven products, customer communication platforms, or home-services software is a strong plus
- Bonus: 1-3 years of experience in the home service industry
Benefits
- Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview