Experienced Customer Support Specialist – Remote Chat Agent for Vision Care Leader

Introduction to arenaflex

arenaflex is a pioneering force in the vision care industry, dedicated to making high-quality vision care accessible and affordable for everyone. As a leader in innovative products and services, we have built a reputation for excellence and customer satisfaction. Our award-winning culture is rooted in our commitment to putting the customer first, always. With a strong foundation and a vision for the future, we are excited to welcome talented individuals to join our team and contribute to our mission.

Why Join arenaflex?

At arenaflex, we believe that our people are the key to our success. We empower our team members to solve problems, think creatively, and go above and beyond to deliver exceptional customer experiences. As a chat support specialist, you will be an integral part of our customer service team, working remotely from approved states and enjoying the flexibility and autonomy that comes with it. With a competitive compensation package, opportunities for growth and development, and a supportive work environment, we offer a unique and rewarding career opportunity for customer-focused individuals.

Job Overview

We are seeking an experienced and skilled chat support specialist to join our team. As a chat agent, you will be responsible for answering incoming chats, consulting customers on their contact lens purchases, and providing top-notch customer service in a fast-paced and dynamic environment. If you are a motivated and solution-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Answer 2-3 incoming chats using our LiveEngage platform, providing timely and effective support to our customers.
• Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell and cross-sell relevant products and services.
• Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment, including one-on-one meetings, team meetings, and team chats.
• Provide exceptional customer service, resolving problems and addressing customer concerns in a professional and courteous manner.
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability, to ensure that our customers receive the best possible experience.
• Embody our company values: Big Hearted, Unconventional, Tenacious, and Better Together, demonstrating a commitment to our mission and culture.

Requirements and Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent experience, with a minimum of 2-3 years of customer service experience.
• Great typing skills, with a minimum of 40 words per minute, and technical proficiency in using computer systems and software applications.
• A reliable internet connection, with speeds of 20 mbps download and 10 mbps upload, or better, and a private, dedicated workspace that promotes confidentiality.
• A positive, driven, and solution-oriented mentality, with the ability to work independently and as part of a remote team.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.

Preferred Qualifications:

• Previous experience working in a remote or virtual environment, with a proven track record of success in a chat or call center setting.
• Knowledge of the vision care industry, with a understanding of contact lenses, glasses, and other related products and services.
• Experience with LiveEngage or similar chat platforms, with a strong understanding of how to use technology to deliver exceptional customer experiences.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members. We offer:

• Monthly performance bonuses for those who qualify, recognizing and rewarding outstanding performance and contributions.
• Ownership of your development, with support from leaders dedicated to fostering growth and providing opportunities for advancement.
• Bi-annual performance reviews, providing regular feedback and coaching to help you achieve your goals and realize your potential.

Work Environment and Culture

arenaflex is proud of its inclusive and supportive work environment, where everyone is valued and respected. We offer:

• A safe, respectful, and inclusive work environment, with a commitment to diversity and equal opportunities for all.
• A dynamic and fast-paced work environment, with a focus on innovation, creativity, and customer satisfaction.
• Opportunities to collaborate with colleagues and contribute to the success of our team, with a sense of camaraderie and shared purpose.

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting base pay of $15.00 per hour, with bonus potential of up to $6/hr.
• Amazing medical, dental, and vision coverage, with a range of benefits to support your health and well-being.
• 401(k) match, with opportunities to save for your future and plan for retirement.
• Free eye exams for your immediate family and dependents, with discounts on contact lenses, glasses lenses, and glasses frames.
• Tuition reimbursement for eligible courses, with opportunities to develop your skills and advance your career.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a chat support specialist at arenaflex, you will be part of a dynamic and innovative team, with opportunities for growth, development, and advancement. With a competitive compensation package, a supportive work environment, and a commitment to diversity and inclusion, we offer a unique and rewarding career opportunity for talented individuals. Apply today to join our team and contribute to our mission to make vision care accessible and affordable for everyone!