Experienced Chat Specialist – Automotive and Recreational Vehicle Sales Support
At arenaflex, we're on a mission to revolutionize the way people interact with automotive and recreational vehicle sales, service, finance, and general dealership questions. As a Chat Specialist, you'll play a vital role in representing our dealer clients favorably online and turning the experience into a lead that generates revenue from our website traffic.
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our team is passionate about delivering exceptional customer experiences and driving business growth for our clients. We're a relaxed, yet professional and fun environment to work in, and we're seeking positive and energetic individuals who understand the importance of great customer service and enjoy being on a computer and around technology.
Job Summary
We're seeking an experienced Chat Specialist to join our team in Tallahassee, FL. As a Chat Specialist, you'll be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services, and capturing customer contact information for lead generation and client review. If you're a customer service enthusiast with a passion for technology and a knack for multitasking, we'd love to hear from you!
Responsibilities
* Handle a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns
- Provide detailed information about our products and services, including features, benefits, and pricing
- Narrow down on appointment information to schedule appointments and ensure seamless communication with our clients
- Capture customer contact information for lead generation and client review, ensuring accurate and up-to-date records
- Summarize interactions based on customer needs for client review, providing valuable insights and feedback
- Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on industry trends and developments
Qualifications
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Basic internet and window-based computer skills are a must, with a strong ability to multitask and adapt to change
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to adapt to a quick-paced work environment and enjoy working with technology
- Strong problem-solving skills and attention to detail, with a focus on delivering exceptional customer experiences
Requirements
* Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
- Must live within the state of Florida
- Quiet, dedicated work space free from distractions is a must, as this is a remote position
- Able to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT
- Must be able to type at least 35 WPM, with 40 and above being preferred
Benefits and Perks
* Competitive hourly rate of $13 per hour
- Opportunity to work from home and enjoy a flexible schedule
- Comprehensive training program to ensure your success in the role
- Ongoing support and feedback from our experienced team
- Chance to work with a leading provider of innovative solutions for the automotive and recreational vehicle industries
Career Growth Opportunities
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Chat Specialist, you'll have the opportunity to:
- Develop your customer service and communication skills, with a focus on delivering exceptional experiences
- Learn about our products and services, including features, benefits, and pricing
- Work with a talented team of professionals who are passionate about delivering business growth and customer satisfaction
- Take on additional responsibilities and challenges as you grow and develop in your role
Work Environment and Culture
arenaflex is a relaxed, yet professional and fun environment to work in. We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences and driving business growth for our clients. We believe in:
- Delivering exceptional customer experiences through our products and services
- Fostering a culture of innovation and continuous improvement
- Supporting our team members in their career growth and development
- Embracing diversity and inclusion in all aspects of our business
How to Apply
If you're a customer service enthusiast with a passion for technology and a knack for multitasking, we'd love to hear from you! Please apply for this exciting opportunity by visiting our website and submitting your application. We can't wait to hear from you!
Apply Now!
Apply Job! Apply for this job