Senior Specialist, Internal Communications

Description We are seeking an Internal Communications Sr. Specialist to join our Global Brand & Communications (GB&C) group. The Sr. Specialist will support execution across channels bringing news and updates to all Liberty Mutual employees. The Sr. Specialist will be a key member of our GB&C Internal Communications (IC) Operations & Reporting team. Under guidance from senior team members, they will build template driven materials, such as emails, newsletters, blog posts, and intranet content, for ongoing internal communications publications, employee engagement initiatives, targeted communications, and ad hoc requests. In addition, they will work with internal stakeholders to develop and implement IC-wide best practices and processes, including our IC-wide measurement strategy. The preference is for the candidate to be located close to a hub and be in the office a minimum of 2 days/week (Hubs: Boston MA, Portsmouth NH, Seattle WA, Indianapolis IN, Columbus OH, Plano TX) although candidates from any location will be considered.

Responsibilities

• Manages tactical execution of email, intranet, and other digital channels daily.
• Manages Operations inbox, responding to requests and maintaining capacity planner.
• Performs project management duties for small projects and/or channels.
• Plans, tracks deliverables and approvals, identifies potential images/graphics, and interfaces with own team and outside teams to execute work
• Plans and performs research activities pertaining to internal communications channels, strategies, or other writing assignments.
• With guidance from senior internal communications staff, develop recommendations on internal communications strategies and written materials that support small to medium-scale business objectives.
• With guidance from senior internal communications staff, evaluates effectiveness of campaigns and communications through metrics and analysis
• Provides communications support to a broad group.
• May perform editing duties for written material, campaigns and targeted communications.
• Liaises with internal content providers, and monitors external content providers, for potential internal communications usage.

Qualifications

• Bachelor's degree (preferably in Communications, English or Journalism) or equivalent experience.
• Minimum of 2-3 years of related and progressively more responsible experience.
• Proficient in Salesforce Marketing Cloud, Drupal, Microsoft Office programs (specifically experience with Microsoft Excel and SharePoint), Adobe Photoshop and Illustrator, and social platforms.
• Familiarity with PowerBI, Javascript, a plus.
• Excellent written and verbal communication skills, including superb attention to detail
• Solid project management skills. Proven experience with both current and emerging communications technologies.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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