Dispute Specialist I, II, Sr.

About the position Responsibilities

• Analyze disputed card transactions by collecting information, exploring opportunities to identify recovery and mitigate losses, and documenting and resolving claims.
• Obtain a thorough understanding of the processes and procedures for each assigned function allowing for proper dispute resolution, as well as identifying possible system problems and opportunities resulting in mitigation of risk and losses.
• Process fraud case types less than $2k.
• Identify and process write-offs, after appropriate research and due diligence is completed.
• Maintain up-to-date, thorough operational knowledge of Federal Regulation E and Z, as well as Visa Dispute Processing rules and regulations required to resolve member cases accurately.
• Complete provisional credits and cardholder communications within required internal and regulatory timeframes.
• Process merchant responses within Visa Resolve Online (VROL) in a timely and accurate manner
• Complete general ledger balancing and posting
• Monitor and respond to inquiries received from front line staff
• Contact members by telephone, email, or mail, as appropriate
• Complete other duties, as assigned.

Requirements

• Associate’s degree from an accredited college; and/or two or more years of work in a full-service financial institution; or an equivalent combination of education, training, and experience.
• Knowledge of the financial services and card payment industries.
• Knowledge of Visa credit, debit, and ATM networks, as well as other non-Visa networks.
• Knowledge of issuer rights and responsibilities associated with Visa chargeback processing and fraud liability.
• Knowledge of federal and state regulations, credit union policies, and Visa rules.
• Thorough knowledge of SAFE’s products and services, as well as banking practices, operations, and policies preferred.
• Preferred knowledge within Fiserv DNA Core Banking System.
• Microsoft Office products (Outlook, Teams, Word, Excel)
• Must be a self-starter, able to work without constant supervision.
• Strong written and verbal communication skills
• Excellent multitasking, organization, time management, research, communication, and problem-solving
• Demonstrated ability to work in a team environment.
• Ability to quickly adapt and openly embrace change.
• Ability to read and interpret card-related disclosures, correspondence, and procedure manuals.
• Ability to read transaction-related disclosures.
• Ability to work independently to manage multiple priorities within established timeframes.
• Ability to work on multiple tasks at the same time.
• Strong organization, time management, prioritization, interpersonal communication, and customer service skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations. Nice-to-haves
• Working knowledge of DNA banking platform preferred. Apply tot his job

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