Bilingual Inside Sales Representative – Loyalty
EconoLease is a fast-growing finance business specializing in restaurant equipment financing. The Inside Sales Representative – Loyalty will focus on strengthening relationships with existing customers, enhancing retention, and identifying additional business opportunities.
Responsibilities
- Retention & Customer Experience
- Proactively engage existing customers to strengthen relationships and ensure continued satisfaction
- Provide tailored solutions that support customer needs and build long-term loyalty
- Conduct outbound calls and follow-ups to support renewals, upgrades, and ongoing engagement
- Manage payout requests, cancellations, and retention activities, aiming to preserve customer relationships wherever possible
- Identify and act on opportunities for upsell, cross-sell, or referral to additional products and services
- Maintain accurate records of all customer interactions and outcomes in Salesforce and EFS Online
- Achieve retention and customer experience KPIs while maintaining quality standards
Skills
- Bilingual in English and French (written and spoken) is required
- Demonstrated experience in customer service, retention, or account management
- Strong problem-solving and negotiation skills, with the ability to manage objections and preserve customer relationships
- Proven ability to uncover upsell and cross-sell opportunities within existing accounts
- Excellent verbal and written communication skills with a customer-first mindset
- Strong organizational, time management, and prioritization skills
- Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite
- High attention to detail, accuracy, and accountability in managing customer outcomes
- Self-motivated, resilient, and adaptable in a fast-paced environment
Benefits
- Casual dress
- Corporate fitness program
- Comprehensive benefits package
- Competitive compensation package with a discretionary bonus
- Social company gatherings
- A fun and enriching work environment geared towards personal and professional growth
Company Overview