[Remote] Field Service Engineer - Liquid Chromatography & Spectroscopy
Note: The job is a remote job and is open to candidates in USA. Agilent Technologies is a company that inspires and supports discoveries to advance the quality of life. They are seeking a Field Service Engineer to support customers with on-site installation, maintenance, and repair of Liquid Chromatography and Spectroscopy systems, ensuring customer satisfaction and efficient lab operations.
Responsibilities
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may affect product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
- May train other field engineers and customers in the solutions
- May qualify leads
- Candidate must be willing and able to travel overnight
- Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc
Skills
- Bachelor's or master's degree within the science field – e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar, or relevant work experience
- 1-2+ years of experience as a field service representative or experience as an end user of the spectroscopy and liquid chromatography instrumentation
- Experience with troubleshooting and problem-solving
- Verbal and written communication is clear, respectful, and timely
- This is a field position, and the candidate is expected to travel and visit customers with the ability to travel up to 30% within the territory
- Valid Driver's License required
- Spectroscopy and/or Liquid Chromatography background with instruments such as a Cary UV-Vis, an Agilent 3500 UV-Vis, an FTIR, and 1260/1290 LC is highly preferred
- Experience with the Agilent solutions is desired but not essential
Benefits
- Eligibility for bonus
- Stock
- Benefits
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