Field Service Technician: Midwest Region
In-Situ Environmental is a leader in on-line analysis of water chemistry. They are seeking a Field Service Technician to provide technical support and field service for their Process Sensors and Analyzers, ensuring successful equipment installation and maintaining customer relationships.
Responsibilities
- Be part of the team of technical experts providing technical support and field service for the full line of In-Situ Process Sensors and Analyzers (In-Situ, ChemScan and Partech products)
- Perform on-site installation, calibration, and training of process sensors and on-line water analysis instrumentation
- Assist customers to maximize product reliability (usable data-up-time) through remote and on-site service and replacement parts
- Coordinate with site owners and contractors to ensure successful equipment installation
- Manage regional customer relationships to nurture service and support
- Assist Regional Sales Manager with technical support and pilot/demo projects
- Attend regular product and application training at an In-Situ Process facility
- Maintain accurate field service kit inventory
- Able to write detailed service reports detailing troubleshooting, parts used and analyzer data
- Review with Customer on unmet needs, promotion of service offerings, and generation of leads and closure support for service jobs/offerings
Skills
- The preferred candidate will have a strong technical background with good mechanical and electrical skills
- Have completed a chemistry course with a basic understanding of photometric analysis
- Have experience with industrial instrumentation including basic knowledge of PLC equipment communication
- Have good communication skills and be proficient in Microsoft Windows and Office
- Ability to travel approximately 60% to 80% of the time to customer sites in the local region with some occasional opportunities throughout U.S, Canada, and overseas travel
Benefits
- Health, Dental, and Vision Insurance
- 401(k) matching
- Short and Long-Term Disability
- Group Life/AD&D Insurance
- Employee Assistance Program
- Will and Trust Preparation Services
- Travel Assistance Services
- 10 paid holidays per year (set by the company)
- 20 days FTO (Flexible Time Off) accrued evenly throughout the year
- Paid Parental Leave
- Continuing Education
- Dependent Care
- Wellness Reimbursements
Company Overview