Customer Experience Representative (Hybrid - Tuesday through Saturday Shift)
Clarion Home Services Group is a fast-growing family of HVAC, electrical, and plumbing brands dedicated to providing memorable customer experiences. The Customer Experience Representative will be responsible for scheduling service appointments, resolving customer issues, and building relationships through effective communication.
Responsibilities
- Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care
- Build relationships through professional and friendly communication by phone, email, and text
- Recommend service memberships that help customers save money and protect their home systems
- Make outbound calls to help customers stay on track with maintenance and service needs
- Keep customer records accurate and follow up to ensure every detail is handled
- Work closely with your team and participate in training to grow your service and sales abilities
- Assist with additional tasks or special projects as needed
Skills
- A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role
- A passion for helping people — especially when they're stressed or need quick support
- Exceptional, Hospitality-level communication skills: consistently warm, patient, and intensely solutions-focused
- Ability to stay organized, calm, and detail-oriented even during busy times
- Comfort working in a fast-paced, high-volume service environment
- Strong computer and typing skills, with experience using Outlook, Word, Excel, and phone systems
- A competitive spirit paired with genuine teamwork
- High School Diploma or GED required
- Home-services experience is a plus, but proven hospitality experience is weighted heavily
- Bilingual (Spanish) preferred
Benefits
- Medical (3 affordable plan options)
- Dental
- Vision
- Company-paid Life Insurance
- Short & Long-Term Disability
- EAP (for you and your family)
- 401(k) with company match
- Paid Time Off
- 9 Paid Holidays
Company Overview