[Remote] Customer Service Representative - March 2026 Start - Inbound Only
Note: The job is a remote job and is open to candidates in USA. Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. The role involves answering incoming calls, assisting customers with their questions, and providing excellent service while documenting call details and solving problems.
Responsibilities
- Answer incoming calls and assist customers with their questions
- Provide excellent service with a positive approach
- Document call details in our systems
- Solve problems and help customers find solutions
- Work with a variety of people and build positive relationships
- Stay up-to-date on our processes and procedures
Skills
- High school diploma or GED
- Great communication skills and a desire to help others
- Attention to detail and reliability
- Ability to adapt and work well in a team
- General office skills and knowledge of standard office computer equipment
- Ability to obtain and pass a VA government background check
- Two forms of valid ID (one must be a REAL ID or U.S. passport)
- U.S. citizenship (work sponsorship not available)
- 1 year of call center experience
Benefits
- Comprehensive health, dental, and vision
- Paid time off, paid sick time and paid holidays (11)
- 401(k) with employer matching
- Tuition assistance and employee support programs
- Paid training and all equipment provided
- Opportunities for advancement
- Friendly, business casual work environment
Company Overview