Customer Support Representative
NimbleRx is a healthtech company on a mission to simplify access, understanding and management of healthcare. They are seeking a Customer Support Representative to deliver high-quality support via chat, email, and phone while managing multiple inquiries and ensuring a positive experience for patients and pharmacy partners.
Responsibilities
- Deliver high-quality support via chat, email, and phone
- Manage multiple chats at once while maintaining accuracy and care
- Triage and troubleshoot a wide range of support inquiries— averaging 50–70 tickets per day
- Communicate clearly and empathetically with patients, pharmacy partners, and internal teams
- Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions
- Document cases thoroughly and follow up in a timely manner
- Flag trends and share insights to help improve processes
Skills
- Bachelor's degree or extensive experience in Customer Support
- Background in customer service, healthcare, pharmacy, retail, or a similar field
- Strong problem-solving and multitasking skills, especially in chat-heavy environments
- Excellent written and verbal communication
- Comfort working in a structured, high-volume environment
- Familiarity with Gladly and Salesforce is a plus
Benefits
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
Company Overview