Applications Analyst I or II - Shift

Southwest Power Pool (SPP) is dedicated to ensuring reliable and affordable electricity delivery. They are seeking an Applications Analyst I or II to provide support for application and usability issues, ensuring the accurate functioning of vital applications.

Responsibilities

• Provide first-tier support for application and usability issues, applying business and technical support concepts to identify, analyze, and resolve problems
• Perform triage, bypass, and recovery to mitigate real-time system impacts and minimize downtime for end-user applications
• Facilitate effective communication and collaboration with Operations teams and IT subject matter experts to ensure seamless application support
• Develop and implement procedure documents while exercising good judgment in prioritizing assignments and resolving issues with minimal supervision
• Provide training, coaching, and guidance to other members of the FIRSTeam and IT Applications teams based on your experience
• Act as a liaison between SPP Departments, IT, and external vendors to ensure that user and organizational needs are met

Skills

• Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience
• Level II: Two (2) years' experience of Information Technology Development/Support experience
• Level I: No experience required
• Effective written and oral communication skills
• Good customer service and organization skills
• Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systems
• Competent troubleshooting, problem solving, and analytical skills
• Effective in SQL, deciphering error and event logs, data analysis
• Understanding of, compliance with and enforcement of SPP Policies and Procedures
• This position requires duties to be performed on a 12-hour shift rotation
• Two (2) or more years applicable utility industry experience

Benefits

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

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