Customer Product Trainer
Thomson Reuters is seeking a versatile and dynamic Customer Education Manager to join our Customer Success team. In this role, you will drive product adoption and maximize customer satisfaction by onboarding and training clients on legal products, including AI solutions, while providing exceptional support and service.
Responsibilities
- Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products
- Onboard, train and educate customers on our software, including developing customized training programs to meet specific client needs
- Utilize adult learning principles and engagement techniques during training sessions
- Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests
- Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings
- Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials
- Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends
- Log, update, and maintain activity and customer information within our business systems
Skills
- Juris Doctorate required
- Strong sales and customer-centric aptitude with a revenue focus
- Excellent oral and written communication and presentation skills
- High degree of professionalism
- Adept at using web-based meeting tools
- Experience in adult training/education and a passion for learning about new technology and software
- A personable, positive attitude with a knack for problem-solving and helping customers
- Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences
- 1-2 years of professional legal experience is preferred
- Experience with legal technology and/or AI-based platforms is preferred
Benefits
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off, paid holidays
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
Company H1B Sponsorship