[Remote] Underwriting Support Analyst I Call Center - Remote

Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is seeking an Underwriting Support Analyst to work in a high-volume call center. This role involves taking incoming calls from agents and customers, collecting necessary underwriting requirements, and supporting the issuance and servicing of individual life and health new business applications.

Responsibilities

• Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications
• Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent
• Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately
• Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience
• Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments

Skills

• Strong customer service/call center skills with the ability to assess and understand the needs of our customers
• Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment
• Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively
• Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills
• Strong attention to detail with effective time management and organizational skills
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
• Previous insurance/Underwriting experience
• Knowledge of medical terminology
• Bilingual in Spanish

Benefits

• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.

Company Overview