Experienced Phone and Chat Specialist with Bonus Opportunity at arenaflex
At arenaflex, we're on a mission to revolutionize the way we connect essential healthcare workers with the facilities that need them most. As a critical member of our team, you'll play a vital role in verifying nurses' credentials and facilitating their placement in healthcare facilities. If you're a customer service enthusiast with a passion for making a difference, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients and customers. We're proud to be a part of the critical infrastructure that keeps our communities healthy and thriving.
Job Summary
We're seeking an experienced Phone and Chat Specialist to join our team at arenaflex. As a Phone and Chat Specialist, you'll be responsible for verifying nurses' credentials, following up with clients, and providing exceptional customer service to our clients and customers. If you're a quick learner, a team player, and a passionate advocate for healthcare, we want to hear from you!
Responsibilities
As a Phone and Chat Specialist at arenaflex, you'll be responsible for:
- Managing large amounts of inbound and outbound calls in a timely manner
- Managing multiple chat channels at one time
- Following communication "scripts" when handling different topics
- Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
- Accessing company and client resources provided to accurately handle the call
- Performing data entry and customer service skills
- Being able to navigate online efficiently
- Working requests/records received for those requesting to sign up for a shift
- Identifying customers' needs, researching to see if request has credentials needed
- Skillfully changing from one task to another without loss of efficiency or composure
- Being available at your desk, maintaining punctuality and attendance at all scheduled times
- Remaining positive and professional in all customer interactions
- Flexibility to cross-train as requested
Qualifications
To be successful as a Phone and Chat Specialist at arenaflex, you'll need:
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
Skills and Competencies
To excel as a Phone and Chat Specialist at arenaflex, you'll need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to adapt to changing situations and priorities
- Strong customer service skills and a passion for delivering exceptional service
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Phone and Chat Specialist, you'll have opportunities to:
- Develop your customer service and communication skills
- Learn about the healthcare industry and the critical role you play in it
- Work with a talented team of professionals who are passionate about making a difference
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your role
Work Environment and Company Culture
At arenaflex, we're proud of our positive and supportive work environment. As a Phone and Chat Specialist, you'll have the opportunity to:
- Work from the comfort of your own home with a dedicated workspace
- Enjoy a flexible schedule with opportunities to work from home or in our office
- Participate in team-building activities and social events to build relationships with your colleagues
- Enjoy a comprehensive benefits package, including paid training, equipment, and more
- Be part of a company that values diversity, equity, and inclusion
Compensation, Perks, and Benefits
As a Phone and Chat Specialist at arenaflex, you'll enjoy:
- Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
- Paid training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Status - Full Time 40 hours
- Equipment Provided Option - Equipment will be shipped to you for full-time permanent employees
- Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Company will provide equipment
Hardware/Software Requirements
To ensure your success as a Phone and Chat Specialist at arenaflex, you'll need:
- Processor: Intel Core i5 5200 Series or greater
- Memory: 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Click here for the BYOD policy for full detailed list of requirements
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the healthcare industry, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career as a Phone and Chat Specialist. Apply Job! Apply for this job