Experienced Fiber Customer Support Analyst – Deliver Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a leading innovator in the industry, we're committed to driving creativity, impact, and innovation in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

Join the arenaflex Team Life

If you're looking for a place to share your ideas freely, learn, grow, and thrive, then you're in the right place. At arenaflex, we're dedicated to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a workplace where everyone feels valued, connected, and empowered to reach their potential.

What You'll Be Doing

As an Experienced Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for someone with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Knowledge of communication and networking components
• Ability to work independently and as part of a team
• Strong customer service skills and a positive attitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. Our company culture is built on the values of:

• Customer focus
• Innovation
• Collaboration
• Inclusion
• Integrity

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
• Incentive-based compensation with the potential to earn more
• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance

Equal Employment Opportunity

We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a workplace where everyone feels valued, connected, and empowered to reach their potential. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a place to grow and develop your career, then we encourage you to apply. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! Apply for this job