Customer Service Representative - Limited Service (Remote in NJ) at arenaflex
Job Type:
Full-time, Limited Service (Temporary), Remote
Location:
Lawrenceville, NJ, United States
Job Category:
Customer Service & Support
Job Description:
Unlock Your Potential as a Customer Service Representative at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in helping individuals and families navigate the healthcare coverage process through our Marketplace. If you're a motivated and empathetic individual with a passion for customer service, we invite you to join our team and make a meaningful impact.
About arenaflex:
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and families to make informed decisions about their healthcare coverage. We're committed to fostering a culture of excellence, diversity, and inclusion, where our employees can grow, learn, and thrive.
Job Summary:
As a Customer Service Representative, you'll be responsible for answering inquiries from consumers, providing general information, and assisting individuals and families in applying for healthcare coverage through the Marketplace. You'll work from home, enjoying the flexibility and comfort of a remote work environment. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
Key Responsibilities:
* Answer incoming calls from consumers, including the general public, prospective enrollees, and individuals assisting enrollees or acting on their behalf
- Respond effectively to all forms of inbound and outbound contacts, including phone calls, emails, and chats
- Track and document all inquiries using our applicable systems
- Transfer/refer consumers to appropriate entities according to established guidelines
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Facilitate translation services for non-English speaking callers according to procedures
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Minimum Requirements:
* High school diploma or GED required
- 6+ months of relevant professional experience required, or equivalent combination of education and experience
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently
- Previous experience with computers, phone systems, and headsets preferred
- Previous experience in customer service and call center preferred
Technical Requirements:
* Personal PC with operating system of Windows 10 or higher
- Home internet speed of 25+ Mbps download speed; 15+ Mbps upload and hardwired
- PC Processor: Intel i5, AMD Ryzen 5, or better
- PC Memory: 3.1 8+ GB RAM
- PC Hard Drive Storage: 4.1 256 GB SSD
- USB Headset with wired microphone
- Webcam
- Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login
Benefits:
* Work from home flexibility
- Medical, dental, vision, and 401(k) benefits
- Paid Time Off (PTO) and holidays
- Employee recognition, discount, and wellness programs
- Diversity, equity, and inclusion initiatives
- Professional development opportunities
Pay Transparency:
arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel, external market, and internal value analysis. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives, program-specific awards, and a variety of benefits.
Hourly Base Pay:
* Minimum: $18.00
- Maximum: $18.00
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job