Experienced Patient AR/Customer Service Representative – Medical Billing and Insurance Support Specialist with $500 Sign-On Bonus

Are you passionate about delivering exceptional patient care and support in a dynamic medical environment? Do you have a knack for navigating complex medical billing and insurance systems? If so, we invite you to join our talented team at arenaflex as a Patient AR/Customer Service Representative. This is an exciting opportunity to work with a diverse range of medical specialties, utilize your skills and expertise, and contribute to the delivery of exceptional patient care.

About arenaflex

arenaflex is a private medical practice with a rich history of delivering compassionate and high-quality medical care to our patients. With over 30 providers and 8 medical specialties, we offer a wide range of services to meet the diverse needs of our community. Our mission is to provide personalized, patient-centered care that exceeds expectations, and we're committed to fostering a culture of excellence, teamwork, and continuous learning.

Our Comprehensive Benefit Plan

At arenaflex, we believe in taking care of our employees, which is why we offer a comprehensive benefit plan that includes:

• Personal medical and dental insurance to ensure your health and well-being
• A 401k and profit-sharing plan to help you build a secure financial future
• Life insurance to provide peace of mind for you and your loved ones
• Two weeks' vacation time to recharge and relax
• 40 hours of paid sick leave to take care of yourself when you need it most
• An Employee Assistance Program to support your mental health and wellness

Patient AR/Customer Service Representative Responsibilities

As a Patient AR/Customer Service Representative at arenaflex, you will play a vital role in our clinical operations, working closely with patients, providers, and payers to ensure seamless communication and efficient billing processes. Your key responsibilities will include:

• Answering incoming phone calls from patients and responding to their questions about their medical bills
• Taking patient payments via phone and processing them accurately
• Speaking with patients about their payment responsibilities and addressing any questions or concerns they may have regarding their Explanation of Benefits (EOBs)
• Monitoring patients' accounts to ensure timely payment and follow-up
• Contacting patients to follow up on overdue balances and negotiate payment plans when necessary
• Sending patient accounts to collections as needed, while maintaining a patient-centered approach
• Assisting with posting payments and maintaining accurate records
• Performing other duties as assigned to support the team and achieve our goals

Patient AR/Customer Service Representative Requirements

To succeed in this role, you will need:

• General computer skills, typing skills, and a working knowledge of Medicare, Commercial Payer, and HIPAA Compliance
• Proficiency with Navinet and other payer websites for eligibility verification and claim status to efficiently conduct accounts receivable follow-up and maximize revenue
• A strong understanding of accounts receivables in a healthcare setting, including managed care plans, insurance carriers, referrals, and precertification procedures
• The ability to prioritize multiple tasks simultaneously in an occasionally stressful environment, while maintaining a patient-centered approach
• Excellent communication and interpersonal skills to effectively interact with patients, providers, and payers

Schedule and Work Environment

As a Patient AR/Customer Service Representative at arenaflex, you will work in a fast-paced medical office environment, Monday through Friday, 8:30 AM to 5:00 PM. Flexibility is necessary, as this schedule is subject to change, and overtime may be required. You will work closely with our team to provide exceptional patient care and support, while maintaining a positive and productive work environment.

Medical Specialties Providing Support For

arenaflex offers a wide range of medical specialties, including:

• Pulmonology
• Gastroenterology
• Primary Care
• Cardiology
• Rheumatology
• Endocrinology
• Oncology/Hematology
• Dermatology

Healthcare Setting

As a Patient AR/Customer Service Representative at arenaflex, you will work in a medical office setting, providing support to patients and providers in an outpatient environment.

Job Locations

arenaflex is located in Princeton, NJ, offering a convenient and accessible location for our patients and employees.

Pre-employment Requirements

To ensure a safe and healthy work environment, we require a pre-employment drug screen and professional reference check.

Equal Employment Opportunities

arenaflex is an equal employment opportunities (EEO) employer, committed to providing a diverse and inclusive work environment that values and respects all employees and applicants for employment, regardless of their background, identity, or characteristics.

Apply Now!

If you're passionate about delivering exceptional patient care and support, and you have the skills and expertise to succeed in this role, we invite you to apply now! Join our talented team at arenaflex and take the first step towards a rewarding and challenging career in medical billing and insurance support. Apply for this job