[Remote] Customer Service Agent
Note: The job is a remote job and is open to candidates in USA. LifeVantage Corporation is seeking upbeat, self-motivated Customer Service Representatives to assist current independent distributors and customers. The role involves answering customer inquiries, building rapport, and resolving issues while maintaining a positive and professional attitude.
Responsibilities
- Answer inbound calls and respond to customer requests
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner
- Research possible distributor related issues using inside resources to resolve problems promptly and courteously
- Upsell/mention promotions and other products on phone calls
- In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Perform other duties as assigned by management
Skills
- Willingness to learn and open to change
- Solid phone presence and interpersonal skills
- Excellent verbal and written communication skills
- Strong time management, critical thinking, organizational, problem solving and analytical skills
- Ability to adapt to work efficiently in a rapidly changing dynamic environment
- Positive, professional engaging and friendly attitude is a must
- Ability to receive constructive feedback as well as provide valuable suggestions for improvement
- Must be computer literate with the ability to learn customer service software applications
- Punctuality and consistent work attendance
- Able to read, write and communicate verbally in English
- High School diploma or equivalent
- One to three years related customer service experience and/or training, or equivalent combination of education and experience
- You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date
- Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
- A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
- Prior network marketing experience
- Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch
- Background in Network Marketing
Benefits
- Daily sales contests, games and competitions
- Company lunches, SWAG, product and holiday parties
- Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
- Public Transportation Reimbursement
Company Overview