[Remote] Customer Service Representative - Behavioral Health (Monday-Friday 10:30am - 7:00pm EST)

Note: The job is a remote job and is open to candidates in USA. CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Customer Service Representative in the Behavioral Health team provides advocate care to assist members with their care paths, claims understanding, and education on resources.

Responsibilities

• Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
• Anticipates customer needs
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Performs financial data maintenance as necessary
• Explains member's rights and responsibilities in accordance with contract

Skills

• 1+ years of experience in a call center environment
• Experience using Microsoft Office products' specifically Excel, Outlook, and Word
• High School Diploma or GED
• Previous Behavioral Health, Medical, or Insurance background
• Experience working from home in a remote role

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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