Product Operations Analyst (Risk & Controls)
American Express is a company with a rich history of innovation and a commitment to its customers and colleagues. The Product Operations Analyst (Risk & Controls) will be responsible for executing analytical monitoring routines, identifying emerging risks, and supporting investigations to ensure the stability of Consumer Banking products.
Responsibilities
- Execute recurring product monitoring routines including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reporting
- Analyze data to detect anomalies, emerging trends, and potential risk signals
- Validate monitoring results, document findings, and escalate concerns appropriately
- Support investigations into customer, operational, and technical anomalies
- Prepare clear documentation of problem statements, impacts, timelines, and root cause hypotheses
- Raise INCs to Technology and Operations partners as needed and track progress to resolution
- Assist with drafting and maintaining issue management documentation (e.g., impacts, action plans, customer remediation details)
- Contribute to monthly reporting packages summarizing portfolio monitoring results, escalations, and risk themes
- Maintain high-quality documentation across monitoring routines, issue logs, and governance artifacts
- Support preparation for governance forums by assembling data, insights, and storylines
- Assist in refining monitoring routines, analytical methods, and documentation standards
- Help identify opportunities to streamline processes and strengthen product control health
- Demonstrate strong curiosity, structured problem-solving, and attention to detail in daily work
Skills
- 1–3 years of experience in product analytics, operations, issue management, risk/control monitoring, or a related field
- Strong analytical skills with the ability to identify anomalies, patterns, and root causes in data
- Familiarity with (or interest in learning) product governance, issue management frameworks, or compliance requirements
- Comfortable working with data tools (e.g., SQL, Excel, dashboards) and partnering with engineering/technical teams
- Strong organizational skills with the ability to manage multiple monitoring routines and deliverables
- Excellent written and verbal communication skills, with the ability to document findings clearly and succinctly
- Demonstrated problem-solving mindset, attention to detail, and willingness to dive deep into ambiguous or complex issues
- High level of collaboration and ability to work effectively across functions and levels
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview