Short Term Disability Analyst

The Hartford is an insurance company committed to making a difference and helping others achieve their goals. They are seeking a Short-Term Disability and Absence Management Disability Analyst to investigate claims and support customers in returning to work after illness or unexpected events while adhering to corporate standards and regulations.

Responsibilities

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim
• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
• Help to create a positive team environment that achieves Group Benefit Claims culture initiatives and objectives

Skills

• 1+ years of experience providing quality customer service is required
• Professional verbal and written communication skills
• Ability to excel in an ever changing high-volume environment
• Readily able to champion change and innovation
• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
• Ability to thrive in a structured team environment
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
• 2+ years of claim experience is preferred
• Associate or Bachelor's Degree is preferred but not required
• Medical terminology experience is preferred

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

Company Overview