Customer Success Associate - Boston

Datadog is a global SaaS business on a mission to enable digital transformation and infrastructure monitoring for its customers. As a Customer Success Associate, you will focus on building strategic relationships with customers, driving product adoption, and ensuring a positive experience across a high volume of accounts.

Responsibilities

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention
• Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Skills

• Customer-minded, always trying to provide the most value possible
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success
• A strong communicator (written and verbal) with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
• Passionate about building long term and lasting relationships

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits
• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan and match
• Paid time off
• Fitness reimbursements
• A discounted employee stock purchase plan

Company Overview

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