Fraud System Administrator/Card Fraud Support Analyst
Jack Henry & Associates is a technology company focused on transforming financial services for community banks and credit unions. The Fraud Support Analyst will provide exceptional customer service to financial institution partners by identifying and analyzing fraud trends while conducting thorough research to mitigate fraud effectively.
Responsibilities
- Develops and maintains an in-depth understanding of the CPS Platform software applications to research fraud trends, perform proper configuration of DefenseEdge rules, support case management and research of production issues
- Responds to technical support requests from partner institutions both verbally and in writing
- Supports the Fraud Call Center by providing product support assessing, researching and/or resolving issues
- Contributes to the collective JH support knowledge using the KCS method
- May perform other job duties as assigned
Skills
- Minimum of 18 months of experience in an area such as a financial institution, FinTech, debit/credit card processing, or fraud prevention solutions
- Willingness to work a schedule that will include one weekend day as part of the regular shift
- Participation in an on-call rotation that will include holiday coverage approximately 1-2 holidays per year
- Demonstrated ability to work with high attention to detail, ensuring accuracy and thoroughness in all aspects of support case handling
- Strong sense of professionalism and a genuine passion for customer service. Must have the ability to communicate effectively and ability to build trust with the client and represent the team and organization with integrity
- Bachelor's Degree in an area such as Business, Finance, Data Analytics
- Proficiency in Microsoft Excel, including the ability to create and work with Pivot Tables for data analysis and reporting
Benefits
- Comprehensive benefits designed to support your physical, mental, and financial health
Company Overview
Company H1B Sponsorship