Web Content Coordinator
DaVita Kidney Care is seeking a Web Content Coordinator to manage and enhance the content of their intranet, the VillageWeb. The role involves collaborating with various departments to ensure effective content management and improving the digital user experience through analytics and project support.
Responsibilities
- Serve as subject matter expert of content-management systems (Sharepoint)
- Identify strategic solutions to build and publish content that meet needs of various teams
- Troubleshoot and resolve intranet-related tickets filed using ServiceNow
- Maintain established governance practices for the platform
- Conduct page audits and evaluate analytics to improve page performance
- Provide guidance around keywords, language and metadata tags to improve search functionality
- Contribute to strategic vision for intranet improvements and enhancements
- Maintain message and design integrity on all intranet pages by using DaVita’s branding
- Work closely with intranet content owners across lanes to develop and maintain relevant content
- Support the planning and execution of special projects related to the intranet
- Support metrics/analytics reporting for intranet-related channels
- Work with IT to improve back-end functionality of the platform
- Support content owners across the Village
- Act as a liaison with appropriate vendors
Skills
- Minimum 1-2 years of web, marketing or communications experience
- Bachelor's degree in a related field
- Experience using various content management systems
- Proficient at editing, reporting and project management
- Ability to plan, prioritize and independently execute the completion of all projects in a fast-paced environment
- Ability to deliver with accuracy, integrity and attention to detail within established deadlines
- Effective and efficient in managing relationships; communicating with all levels of management, executives and outside vendors
- Experience working in SharePoint/Microsoft suite
- Experience using ServiceNow or knowledge of similar workflow automation platforms (Zendesk, Hubspot, etc.)
- AP style proficiency
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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