Customer Service Coordinator - Multiple Shifts Available
Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. In this role, you will monitor route status and provide required information using Transportation Management Systems and electronic resources to support customers across the country.
Responsibilities
- Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
- Answers and processes requests received through inbound calls and emails in a timely manner
- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
- Escalates all non-routine customer inquiries appropriately to solve operational issues
- Serves as the primary contact for data collection, audit, and reporting of various performance metrics
- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
- Other projects as assigned by the supervisor
Skills
- Previous customer service experience is required
- High School diploma or equivalent required
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
- Associate's/Bachelor's is preferred
- Bilingual skills (Spanish) a plus
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
- Associate Referral Program
- Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!
Company Overview
Company H1B Sponsorship