Coordinator, Client Success

Centerfield is a leading provider of digital marketing solutions, recognized for its innovative approach to customer acquisition. The Coordinator, Client Success will support account management teams in delivering exceptional client experiences and managing operational tasks to ensure timely execution of client deliverables.

Responsibilities

• Support Client Success Account Management and Leadership teams in delivering high-quality client experiences across assigned programs
• Act as a key operational and administrative partner to Account Managers, helping ensure client deliverables, requests, and communications are prioritized and executed accurately and on time
• Develop foundational knowledge of Centerfield products, services, and internal systems to support client programs and prepare for future account ownership
• Assist in managing client requests, campaign updates, and product changes by coordinating across internal teams and suppliers
• Support client reporting and invoicing processes, including data validation, adjustments, and documentation, as needed
• Help refine client profiles, program documentation, and reporting to support optimal performance and client satisfaction
• Communicate potential risks, issues, or quality concerns to Client Success leadership, Business Development, and product teams
• Participate in internal and client meetings as needed, including presentation preparation, note-taking, follow-ups, and action item tracking
• Track tasks, timelines, and deliverables to ensure consistent follow-through and accountability

Skills

• 1–2 years of professional experience in customer service, client support, account coordination, or related roles
• Strong interest in building a career in client success or account management
• Exceptional attention to detail with a process-driven mindset
• Ability and willingness to build positive relationships with clients and internal stakeholders
• Strong analytical skills with the ability to understand client needs, assess situations, and escalate appropriately
• Ability to develop solutions in real time during customer interactions, with guidance from senior team members
• Critical thinker, with the ability to roll up your sleeves and get creative
• Self-motivated and proactive worker, with ability to work both independently and in collaborative team environments
• Team player, with a strong sense of ownership and a 'get things done' attitude
• Excellent written, verbal and interpersonal communication skills
• Ability to work under pressure, manage competing priorities, and meet deadlines in a fast-paced environment
• Positive, upbeat, and professional demeanor when working with customers and cross-functional teams
• Strong organizational and decision-making skills
• Detail-oriented team player with superior follow-through and accountability
• Above all, ethical, honest, fair and maintaining high integrity
• Flexibility in work hours depending on client meeting schedules across multiple time zones
• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
• Proficient in Microsoft Office tools (especially, Microsoft Excel and PowerPoint); comfort working in multiple internal systems and dashboards
• Experience in JIRA, Asana, Tableau, Looker, and Call Center Knowledge

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