Experienced Customer Support Specialist – Lithuanian & Russian Language Expert
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist on our Samsung team, you'll play a vital role in helping us achieve this goal. If you're passionate about solving technical issues, have a knack for helping others, and are ready to take your customer support skills to the next level, we want to hear from you!
About arenaflex
arenaflex is a global business outsourcing company that offers a wide range of services to help businesses like Samsung handle their customer service, finances, and other business processes. As a Concentrix company, we're proud to be a part of a global team that's dedicated to delivering exceptional results for our clients. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
The Role
As a Customer Support Specialist on our Samsung team, you'll be responsible for providing top-notch technical and non-technical assistance to Samsung's customers. You'll be the face of arenaflex, and your exceptional communication skills, problem-solving abilities, and passion for helping others will make all the difference. Here are some key responsibilities you'll be expected to fulfill:
- Answer incoming calls, emails, and chats in Lithuanian and Russian, providing timely and effective solutions to customers' inquiries
- Provide technical and non-technical assistance to Samsung's customers, using your expertise to resolve issues and improve their overall experience
- Develop efficient and satisfying solutions to customers' inquiries, always keeping their needs and concerns in mind
- Treat customers with respect, following arenaflex's policies and procedures to ensure a positive and professional experience
Requirements
To succeed in this role, you'll need to possess the following qualifications and skills:
- Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (but don't worry if not, we'll provide training and coaching to help you excel)
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
- Strong analytical and technical skills, with the ability to learn and adapt quickly
- Ability to work independently and as part of a team, with a positive and professional attitude
- Familiarity with customer relationship management (CRM) software and other technical tools
What We Offer
As a valued member of our team, you can expect:
- A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses to recognize your hard work and dedication
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- A comprehensive training program to help you develop your skills and knowledge
- A dynamic and inclusive work environment that values diversity, equality, and respect
Career Growth Opportunities
At arenaflex, we believe in investing in our people and helping them grow their careers. As a Customer Support Specialist, you'll have access to a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Whether you're looking to move into a leadership role, specialize in a particular area, or explore new opportunities, we'll support you every step of the way.
Work Environment and Company Culture
Our company culture is built on the principles of innovation, collaboration, and customer satisfaction. We're a team of passionate and dedicated professionals who are committed to delivering exceptional results for our clients. Our work environment is dynamic, inclusive, and supportive, with a focus on work-life balance and employee well-being.
Compensation, Perks, and Benefits
As a valued member of our team, you can expect a competitive salary, performance-based bonuses, and a range of benefits and perks, including:
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Access to cutting-edge technology and tools
- A dynamic and inclusive work environment
How to Apply
If you're passionate about customer support, have a knack for helping others, and are ready to take your skills to the next level, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. Our recruitment process consists of an initial phone call with our recruiter, a Teams interview, and a reference check. We look forward to seeing your application soon!
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with a 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift)
Equal Employment Opportunities
arenaflex is committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Apply Now!
Don't miss this opportunity to join our team and take your customer support skills to the next level! Apply now through our website, and let's work together to deliver exceptional customer experiences! Apply for this job