Experienced Customer Services Representative – Transportation and Facilities Support

At arenaflex, we are driven by a passion for delivering exceptional customer experiences and creating a welcoming environment for our students, faculty, staff, and guests. As a leading institution in the heart of Los Angeles, we strive to make a lasting impact on the lives of our community members. Our Transportation team is at the forefront of this mission, providing innovative and reliable solutions for our Trojans to navigate the city. We are seeking an experienced Customer Services Representative to join our rapidly growing team. As the first point of contact for our customers, you will play a vital role in upholding the University's high standards for excellence and ensuring that every interaction is a positive and memorable experience.

The Opportunity

As a Customer Services Representative, you will be responsible for providing exceptional customer service to students, faculty, staff, and external customers. You will be the face of arenaflex, greeting our guests with a smile and ensuring that their needs are met promptly and efficiently. Your attention to detail, problem-solving skills, and ability to communicate effectively will make you an invaluable asset to our team.

The Accountabilities

Your key responsibilities will include:

• Providing customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers to ensure satisfaction.
• Identifying and prioritizing problems and issues related to service area, performing research, offering solutions, options, and strategies, and referring to appropriate person or department as needed.
• Training, scheduling, assigning, and prioritizing workloads, interpreting operating policies and procedures, and ensuring timely completion of department's work.
• Maintaining daily communication with customers regarding essential updates on repairs and duties.
• Inspecting vehicle gates daily at university-owned properties for proper operation and performing preventive maintenance with minor repairs if required.
• Picking up income at pay stations and parking meters, downloading audit reports, and repairing if required.
• Meeting with vendors for major repairs.
• Repairing and installing all signage throughout the university-owned properties.
• Painting and removing graffiti at parking facilities.
• Checking all gate entrance (kiosks) for water and supplies.
• Providing university village coverage on a daily basis.
• Assisting with mobile duties.
• Opening and closing of USC HSC/UPC campus.
• Non-key vehicle entries.
• Vehicle battery assistance.
• Barricade and cone off for special details.
• Assisting with duties related to all special events.
• Performing other related duties as assigned or requested.

The Qualifiers

To be successful in this role, you will need:

• A High School Diploma or equivalent.
• At least 1 year of experience in a fast-paced customer service environment.
• Demonstrated customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Presents oneself professionally, in line with higher education environment.
• A valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.
• A strong commitment to arenaflex's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.

Other Qualifications

While not essential, the following qualifications would be beneficial:

• Basic mechanical and electrical troubleshooting skills.
• Ability to communicate professionally and work in a team environment.
• Good analytical skills and a willingness to take initiatives.
• Hands-on experience in technology is a plus.

What We Prefer

If you have:

• A Bachelor's Degree.
• 2 years of experience in a fast-paced environment.
• Ability to oversee student, temporary, and/or resource workers.

The Trojan Family Rewards

At arenaflex, we pride ourselves on creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:

• Competitive hourly rate range of $18.86 - $20.00.
• Opportunities for career growth and professional development.
• A supportive and inclusive work environment.
• Access to cutting-edge technology and resources.
• A comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Professional development opportunities.

Join the Trojan Family

As an equal opportunity employer, arenaflex values and promotes diversity and inclusion in the workplace. We thrive on mutual respect, trust, and synergy amongst all of our members. If you are passionate about delivering exceptional customer experiences and creating a welcoming environment for our community, we encourage you to apply for this exciting opportunity.

Apply Now

To apply for this position, please visit our website at [arenaflex website URL]. We look forward to welcoming you to the Trojan family! Apply for this job