Government Programs Customer Service Representative – Remote Opportunity at arenaflex

Job Title:

Experienced Customer Service Representative – Government Programs Support

Job Summary:

At arenaflex, we strive to improve oral health through innovative benefit plans, advocacy, and community support. As a leading dental plan administrator, we're part of the arenaflex family, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities for all, and we're looking for talented individuals to join our team as Government Programs Customer Service Representatives.

About arenaflex:

arenaflex is a dental benefits leader with over 60 years of experience in the industry. We're proud to be part of a company that celebrates diversity, encourages innovation, and empowers employees to take charge of their careers. Our All In culture is a mindset, feeling, and attitude that we wrap around all that we do – from taking charge of our careers to helping colleagues and lending a hand in the community.

Typical Assignments:

As a Government Programs Customer Service Representative at arenaflex, you'll be responsible for:

• Promptly and professionally responding to member, client, and provider questions through multiple channels, including telephone, email, fax, and U.S. mail communication using proper etiquette, grammar, punctuation, etc.
• Clearly and accurately communicating all eligibility, benefit, claim status, and payment information related to caller's questions
• Properly identifying the reason(s) for the call and providing appropriate resolution to inquiries and complaints within specified timeframes and guidelines established by regulatory agencies or client contracts
• Informing and assisting callers with grievance and claims appeals processes, as necessary
• Clearly, accurately, and thoroughly documenting information in the customer relationship management system to ensure all relevant details of the phone call are captured
• Understanding the importance of adhering to regulatory requirements
• Meeting or exceeding quality standards as required for the position
• Meeting or exceeding call center metrics as required for the position
• Entering and adjusting claims as required

Minimum Requirements:

* Possess a high school diploma or equivalent, with an associate's degree in business administration or a related field preferred

• Two years of customer service experience in a business environment that requires the use of a software application to assist customers, preferably in a call center assisting Medicare and/or Medicaid enrollees
• Demonstrated knowledge of personal computers and software applications (including Windows) through previous experience and/or coursework
• Successful completion of the customer service simulation assessment with a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Successful completion of the customer service multitasking and call logging assessment with a minimum score of 65 out of a possible 100
• Successful completion of the customer service email composition assessment with a minimum score of 62 out of a possible 100

Work Environment and Company Culture:

As a remote employee at arenaflex, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of diversity, innovation, and employee empowerment. We celebrate diverse thought, encourage innovation, and empower employees to take charge of their careers. Our comprehensive benefits package includes medical, dental, and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flex spending accounts, and tuition reimbursement or educational assistance.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and coaching
• Online training and development programs
• Mentorship and career development opportunities
• Access to industry-leading conferences and events

Compensation, Perks, and Benefits:

As a Government Programs Customer Service Representative at arenaflex, you'll receive a competitive salary and benefits package, including:

• Medical, dental, and vision coverage
• Short- and long-term disability
• Life insurance
• 401(k) savings plans
• Flex spending accounts
• Tuition reimbursement or educational assistance
• Annual incentive compensation based on annual business goals
• Eight hours of paid volunteer time each year
• Access to an on-staff health coach and personal trainer
• Virtual lunchtime workouts hosted by the trainer
• On-site fitness center (for those who prefer to work from our office location)

How to Apply:

If you're passionate about customer service and want to join a company that's committed to improving oral health and building healthy communities, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process. Apply Now!

Equal Employment Opportunity:

arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job