Remote Customer Service Representative (Temp) - $15/hr
Join arenaflex, a global leader in insurance, risk management, and consulting services, as we seek a highly skilled and customer-focused Remote Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will play a pivotal role in delivering exceptional support and assistance to our clients, helping them navigate their benefits and payroll needs. If you're passionate about providing outstanding customer service, have a strong work ethic, and are looking for a challenging and rewarding opportunity, we encourage you to apply.
About arenaflex
arenaflex is a global leader in insurance, risk management, and consulting services, with a growing team of over 45,000 professionals worldwide. We empower businesses, communities, and individuals to thrive by providing innovative solutions and exceptional service. Our culture is fueled by shared values and a collective passion for excellence, and we're committed to creating a workplace where everyone can grow and succeed.
Job Overview
As a Remote Customer Service Representative, you will be responsible for providing high-quality client service, answering questions, and resolving issues related to employee benefits and payroll. You will work in a call center environment, responding to customer inquiries via phone, and will be expected to maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.
Key Responsibilities
* Deliver high-quality client service consistent with arenaflex standards and practices
- Respond to customer inquiries via phone in a call center environment
- Research and resolve customer issues related to employee benefits and payroll
- Process documents and maintain accurate records
- Meet or exceed departmental performance metrics and quality assurance scores
- Collaborate with internal teams to resolve complex customer issues
Requirements
* High school diploma or equivalent
- Customer service experience, preferably in a call center environment
- Strong typing and basic computer skills
- Ability to work in a fast-paced environment and meet deadlines
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Nice to Have
* Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word
- Exposure to benefits, HR, and/or payroll
- Call center experience
- Strong problem-solving and analytical skills
- Ability to work in a dynamic and ever-changing environment
Compensation and Benefits
arenaflex offers a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits to support your physical, emotional, and financial well-being. Some of the benefits we offer include:
- Medical, dental, and vision plans, which start from day one
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
Inclusion and Diversity
arenaflex values inclusion and diversity and is committed to creating a workplace where everyone can grow and succeed. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics, including but not limited to:
- Race, color, religion, creed, gender (including pregnancy status)
- Sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status
- Age, national origin, ancestry, disability, medical condition, genetic information
- Veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
How to Apply
If you're passionate about providing outstanding customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply. Please click on the link below to register as a candidate and submit your application. Apply Job!
About the Job
* Pay: $15.50/hr
- Hours: Part-time to up to 40 hrs./week during peak times, Monday – Friday, 8am – 5pm, Eastern Time
- Remote work: Yes, with all equipment provided by arenaflex
- Temporary position: Yes, ongoing temporary position
Why Join arenaflex?
* Opportunity to work with a global leader in insurance, risk management, and consulting services
- Competitive salary and benefits package
- Dynamic and ever-changing work environment
- Opportunity to grow and develop your skills and career
- Collaborative and inclusive workplace culture
- Chance to make a real difference in the lives of our clients and communities
We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job