[Remote] Good Hands Repair Network - Automotive Virtual Triage Total Loss Adjuster - Remote

Note: The job is a remote job and is open to candidates in USA. Allstate is a company focused on protecting families and their belongings from uncertainties. The Automotive Virtual Total Loss Adjuster will provide exceptional customer service, virtually inspect vehicle damage, write repair estimates, and negotiate settlements with various parties involved in the claims process.

Responsibilities

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always
• The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim

Skills

• Minimum of 18 months or more experience writing Auto collision estimates using an auto estimating program such as: CCC One / Mitchel, Audatex
• Ability to provide superior customer service and attention to customers
• Ability to independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Effective communication skills using phone, emails, and video chat
• Ability to evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants
• Ability to utilize multiple tools to get the job done in a fast-paced environment
• Ability to execute policies along policy agreements and maintain clear records of work in a claims system
• Ability to obtain an adjuster's license in multiple markets within 60 days of hire
• Ability to maintain all licensing required for the role, including continuing education and state-affiliated requirements for licensing renewal
• Prior experience using an auto estimating program such as: CCC One / Mitchel, Audatex

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

Company Overview