Business Quality Review Analyst (Up to 18 Months Contract)
Foresters Financial is dedicated to fostering business quality while monitoring both new and inforce business. The Business Quality Review Analyst will analyze data, collaborate with stakeholders, and implement measures to maintain strong business quality and profitability.
Responsibilities
- Analyze and synthesize data from multiple reports to identify poor quality business, inappropriate practices, and potential instances of agent behavior that may require further attention
- Coordinate with stakeholders, including Special Investigations Unit, Compliance and Legal teams, to monitor indicators of potential suspicious activities, questionable selling practices, or training opportunities
- Monitor mortality trends to identify potential anomalies, anti-selection, or patterns indicative of potential inappropriate practices
- Implement and oversee front-end processes designed to proactively identify and mitigate potential business quality and mortality concerns
- Work with Actuaries, Product management, and other departments to monitor and manage the profitability of products, focusing on high-risk metrics specific to products or distribution channels
- Assist in the oversight of the quality management of both new and in-force blocks of business, ensuring alignment with organizational objectives and profitability goals
- Monitor mortality experience at the product level to identify trends and ensure alignment with pricing and risk assumptions
- Work with stakeholders to expand and enhance data, improving predictive capabilities for product-level monitoring, mortality analysis, and decision making
- Develop, prepare, analyze, and deliver monthly/quarterly reports, dashboards, and scorecards
- Quantify the impact of preventative measure and estimate the influence of proactive initiatives on agent practices, mortality outcomes, and overall business quality
Skills
- Bachelor's degree in computer science, mathematics, science, business, economics, or another relevant field
- One (1) year of work experience in a life or health insurance company an asset
- Communication skills required to progressively deal with both technical and non-technical audience with diverse professional backgrounds
- Capable of performing bottom-up checking of processes or models to ensure accuracy of results. Develop ability to recognize when models or analysis contains errors and troubleshoot
- Demonstrated ability to recognize when conflicting information or lack of information could affect analysis and work with manager or teammates to resolve
- Proficiency in Microsoft Excel, Word, PowerPoint, and Power BI, with strong skills in data manipulation, cleansing, transformation, and dashboard/graph design for effective data visualization
- Strong analytical and creative problem-solving skills, with the ability to synthesize complex data into actionable insights and recommend innovative solutions
- Growth mindset with the ability to learn quickly, adapt to evolving business needs, and troubleshoot analytical or modeling issues effectively
- Foundational understanding of life insurance products, actuarial terminology, and data governance practices including data quality dashboards, lineage analysis, and regulatory standards
- Experience in reporting, data analysis, and the creation of dashboards or scorecards
- Proven ability to manage multiple projects and prioritize tasks to meet deadlines
Benefits
- Discretionary variable incentive plan
Company Overview