Experienced Overnight Customer Support Specialist – Pet Insurance Industry Leader

At arenaflex, we're passionate about providing top-notch medical insurance for cats and dogs in North America. Our mission is to empower loving, responsible pet owners to budget and care for their beloved pets. As a leading provider in the pet insurance industry, we're committed to fostering a collaborative, casual, and pet-friendly environment where everyone feels valued and encouraged to be themselves. We're seeking an experienced Overnight Customer Support Specialist to join our team. As a key member of our arenaflex family, you'll be at the heart of our operations, providing exceptional support to our members when they need it most. If you're a people person with a passion for problem-solving, we want to hear from you!

Schedule and Work Environment

This is a full-time, remote position that requires working a standard 8-hour shift, 5 days a week, including full weekends without rotation. Your shifts will range from 6:00 PM Pacific Time to 6:00 AM Pacific Time. The first seven weeks of training will require you to work Monday to Friday from 8:00 AM Pacific Time to 5:00 PM Pacific Time. As a remote employee, you'll have the flexibility to work from the comfort of your own home, as long as you have a stable internet connection and a quiet workspace. We're open to candidates from the United States, excluding Georgia and Florida, unless you hold an active Property & Casualty license.

Key Responsibilities

As an Overnight Customer Support Specialist, you'll be responsible for:

• Handling sensitive situations with empathy and care, exemplifying arenaflex values
• Utilizing multiple systems to support our members, including our proprietary software and other tools
• Adapting quickly to changes in responsibility, processes, and workflow in an ever-changing environment
• Providing legendary member service in a high-volume contact center, efficiently managing time to meet our high standards
• Making genuine connections with our members, adapting your communication style to best serve their needs
• Problem-solving and thinking creatively to find solutions that meet our members' needs

Experience and Qualifications

To succeed in this role, you'll need:

• At least 1 year of experience working an overnight shift
• 2+ years of experience in a member-facing role, such as customer service or support
• Experience using and learning complex computer systems, including our proprietary software
• Work-from-home experience is a plus, but not required
• Fluency in French or Spanish is a plus, but not required
• Property and Casualty licensing is a plus, but not required. If you're not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US.

Benefits and Perks

As an arenaflex employee, you'll enjoy:

• A competitive base pay of $24.50/hour on a full-time schedule
• Uncapped monthly bonuses based on individual performance
• Restricted Stock Units, which vest over 4 years
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As an Overnight Customer Support Specialist, you'll have access to:

• Ongoing training and development programs to help you improve your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages learning and innovation

Work Environment and Company Culture

At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and fun. Our office is pet-friendly, and we encourage our employees to bring their furry friends to work. We're committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and embraces diversity. We're committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We'll ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

How to Apply

If you're passionate about providing exceptional customer support and want to join a team that's dedicated to making a difference in the lives of pets and their owners, we want to hear from you! Apply now to become an Overnight Customer Support Specialist at arenaflex. Apply Job! Apply for this job