Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping and Ecommerce

At arenaflex, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment through our innovative livestream shopping platform. As the largest platform in North America and Europe, we're committed to delivering exceptional user experiences and driving growth through process improvement, order management, and problem-solving. We're now seeking a highly motivated and customer-centric individual to join our Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift).

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're passionate about creating a unique and engaging shopping experience for our users, offering a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our fast-paced and dynamic environment is perfect for forward-thinking problem solvers who thrive in a collaborative and innovative atmosphere.

Role

As a key member of our Customer Experience team, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. You'll interact with buyers and sellers, resolve customer issues, and work closely with other departments to troubleshoot and resolve open questions.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer-first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment and Culture

As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that encourages growth, learning, and innovation. Our team members are passionate about delivering exceptional user experiences and are committed to our values of community, shopping, and entertainment.

Compensation and Benefits

* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on both food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave.
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're a motivated and customer-centric individual who's passionate about delivering exceptional user experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply for this job