Experienced Customer Services Representative – Transportation and Facilities Support

At arenaflex, we are dedicated to creating a world-class experience for our students, faculty, staff, and guests. As a leading institution, we strive to make a positive impact on the lives of those who visit our campuses each day. Our six central business units, including USC Transportation, work tirelessly to provide innovative services that cater to the unique needs of our diverse community. USC Transportation is a vital division that operates parking structures, buses, student-run Campus Cruisers, and a fuel station. We also coordinate with numerous taxi companies and rental car agencies to provide a vast source of transit options. Our team is committed to making USC safer and more convenient for everyone. We are seeking an experienced Customer Services Representative to join our rapidly growing team and provide exceptional support to our students, faculty, staff, and guests.

The Opportunity

As a Customer Services Representative, you will be the first point of contact for our community members. You will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team is known for its positive and friendly work environment, where we always greet our guests with a smile. If you enjoy interacting with and helping others, join us today!

Key Responsibilities

* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.

• Maintain a friendly, helpful demeanor and identify and prioritize problems and issues related to the service area.
• Perform research, offer solutions, options, and strategies, and refer to the appropriate person or department as needed.
• Gather data as necessary for related offices, such as Financial Aid, Admissions, Student Conduct, and student issues using the University Information Systems.
• Track problem status until resolution is achieved and maintain close contact with customers to give updates on progress toward resolution of the issue or service request.
• Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, and ensure timely completion of departmental work.
• May lead student workers and perform other related duties as assigned or requested.

Essential Qualifications

* High School Diploma or equivalent.

• 1 year of experience in a fast-paced customer service environment.
• Demonstrated customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Presents oneself professionally, in line with higher education environment.
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

Preferred Qualifications

* Bachelor's Degree.

• 2 years of experience in a fast-paced environment.
• Ability to oversee student, temporary, and/or resource workers.
• Basic mechanical and electrical troubleshooting skills.
• Ability to communicate professionally and work in a team environment.
• Good analytical skills and willingness to take initiatives.
• Hands-on experience in technology is a plus.

What We Offer

At arenaflex, we pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:

• Competitive hourly rate range of $18.86 - $20.00.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Retirement plan and paid time off.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.

Work Environment and Company Culture

Our team is known for its positive and friendly work environment, where we always greet our guests with a smile. We value mutual respect, trust, and synergy amongst all of our members. As an equal opportunity employer, we promote diversity and inclusion in the workplace. Our work culture thrives on collaboration, innovation, and a commitment to excellence.

Join the Trojan Family

If you are passionate about providing exceptional customer service and making a positive impact on the lives of others, join us today! As a member of the Trojan family, you will be connected by the traditions and history that make us proud to be Trojans. We invite you to be part of our dynamic team and contribute to creating the BEST USC EXPERIENCE.

How to Apply

If you are ready to take the next step in your career and join our team, please submit your application through our website. We look forward to reviewing your application and learning more about your qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job