[Remote] Legal Content Specialist

Note: The job is a remote job and is open to candidates in USA. Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are currently seeking a Legal Content Specialist to join their Draft team, which focuses on automating and simplifying document workflows for legal professionals. The role involves developing and maintaining high-quality legal content and expanding Clio’s library of legal forms and templates.

Responsibilities

• Implementing best practices for developing, organizing, categorizing, and updating a constantly fluctuating digital library containing tens of thousands of court forms, templates, and precedents
• Continuing to expand Clio’s legal content footprint across the United States and other jurisdictions through strategic additions and updates to Clio Draft’s library of legal forms, precedents and templates
• Working closely with cross-functional partners and external vendors to meet team goals
• Applying machine learning and other technologies to streamline our content development pipeline and other operations

Skills

• 1+ year of legal experience and/or training at a paralegal or higher level preferred
• Genuine empathy, strong interpersonal skills and ability to make customers feel appreciated and valued
• Experience in legal practice management software and familiarity with legal workflows and processes
• Proactive and self-motivated mindset, constantly thinking outside the box to employ creative solutions where appropriate
• Ability to work independently and manage multiple priorities in a fast-paced environment while exercising good independent professional judgment, and breaking down complex projects into smaller, more manageable pieces
• A strong understanding of cloud-based legal technologies together with a demonstrated understanding of the legal industry and the drafting needs of legal professionals
• Initiating and maintaining productive and professional communications with Clio customers about their practice needs and drafting preferences to develop meaningful relationships and maintain close proximity to our customers' drafting needs, use cases and workflows
• Developing and maintaining expert skill-levels with Clio Draft, as well as Clio's suite of other solutions, tools, and integrations
• Practicing responsible ownership and stewardship of assigned projects, including efficient budgeting of time, proactive expectation setting, documentation of processes, and clear communications
• Advocating internally for our customers by understanding their needs, nuances, and root causes of their problems
• Leveraging metrics to drive priorities and measure progress
• Apply meticulous attention to detail and a strong grasp of drafting workflows to maintain high quality standards across content libraries, ensuring a consistent and seamless customer experience
• Demonstrated interest in elevating your craft using AI
• Additional duties as required

Benefits

• Top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Company Overview