Customer Support Specialist- 1 Year
Deseret Mutual Benefit Administrators (DMBA) is a non-profit organization that administers benefits for companies affiliated with The Church of Jesus Christ of Latter-day Saints. They are seeking dedicated full-time Customer Support Specialists to assist participants with provider-related questions and transactions, contributing to a supportive work environment and professional growth.
Responsibilities
- Help participants over the phone with provider-related questions and transactions
- Deliver exceptional support through phone and email while building valuable knowledge in employee benefits
Skills
- High school diploma or equivalent
- Basic computer skills and comfort using technology
- Proficiency in spoken and written English
- You bring professionalism and respect to every interaction
- You stay calm, patient, and positive, even when navigating difficult conversations
- You're organized, proactive, and ready to take the initiative
- You value teamwork and relationships, and you build trust through integrity and accountability
- You're passionate about making a difference while balancing work and home life
- Genuine passion for delivering exceptional customer service
- Strong problem-solving skills and ability to handle challenges with grace
- Excellent attention to detail and follow-through
- Self-motivated, dependable, and able to work independently
- Strong listening and communication skills
- Previous experience in a customer service call center or phone-based support role
Benefits
- Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
- Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
- Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
- Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
- Tuition reimbursement
- Career development through company sponsored programs and over 5000 on-demand online training courses.
- Hybrid work schedules available depending on position
- Employee Assistance Program
Company Overview