Bilingual - Associate, Sales & Customer Service (March)
BrokerLink is part of Intact Financial Corporation, and they are seeking a Bilingual Sales and Customer Service Associate to join their inbound call center team. The role involves advising customers on insurance products, processing payments, and providing exceptional customer service.
Responsibilities
- Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps
- Analyze individual customer needs, promote and cross-sell personal insurance products and services
- Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner
- Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly
Skills
- At least one year of customer service experience required; previous call center experience is preferred
- Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others
- Tech-savvy abilities, with confidence in navigating various systems
- Ability to multi-task and remain calm under pressure
- You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team
- Bilingual (French and English) - Need to process claims files from English-speaking clients on a regular basis
- No Canadian work experience required however must be eligible to work in Canada
- Previous experience in sales and customer loyalty is highly desirable
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target
- Pension offerings provide flexibility and long-term security for our employees beyond their careers
Company Overview