Customer Support Specialist
Medasource is a company focused on seamless contractor operations and client satisfaction. The Customer Support Specialist plays a critical role in managing contractor operations, ensuring compliance, and facilitating communication between internal teams and clients.
Responsibilities
- VMS System Management (If Applicable)
- Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
- Ensure compliance with client-specific requirements and deadlines
- Track activity and status updates within VMS platforms
- Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS
- Update contractor records for extensions, terminations, and any other operational changes
- Assist in extension processes, rate increases, offboarding, and related administrative tasks
- Client-Specific Onboarding
- Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
- Monitor completion and ensure compliance prior to consultant engagements
- Responsible for distribution of all clients related access and equipment documentation
- Serve as the point of contact between internal teams, clients, and contractors during onboarding
- Timekeeping & Payroll Coordination
- Act as the main point of contact for all timekeeping access issues
- Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
- Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Skills
- Strong focus on operational excellence, compliance, and communication
- Experience with Vendor Management Systems (VMS)
- Ability to monitor and manage job requisitions and submissions
- Ensure compliance with client-specific requirements and deadlines
- Track activity and status updates within VMS platforms
- Create contractor profiles in VMS upon offer acceptance
- Coordinate manager approvals to ensure proper placements within internal ATS
- Update contractor records for extensions, terminations, and any other operational changes
- Assist in extension processes, rate increases, offboarding, and related administrative tasks
- Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
- Monitor completion and ensure compliance prior to consultant engagements
- Responsible for distribution of all clients related access and equipment documentation
- Serve as the point of contact between internal teams, clients, and contractors during onboarding
- Act as the main point of contact for all timekeeping access issues
- Proactively resolve delays related to payroll system approvals
- Ensure timely setup of time portal credentials
- Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Benefits
- Bonus: Upon Completion
Company Overview