IT Support Analyst
Hiya Inc. is dedicated to making voice communication safe and reliable. The IT Support Analyst will provide high-quality IT support for employees, managing device operations and assisting with security and compliance initiatives.
Responsibilities
- Provide first- and second-line IT support for Seattle-based and remote employees
- Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
- Administer identity and access management through Okta (user lifecycle, MFA, access requests)
- Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
- Assist with onboarding, offboarding, and role changes
- Support SaaS license management and inventory tracking
- Document processes and continuously improve IT workflows
- Collaborate with global IT and cross-functional teams
- Assist with annual SOC 2 and ISO 27001 audit cycles
- Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
- Support periodic control testing and playbook validation
- Monitor and escalate security-related alerts and issues in partnership with Security
- Help ensure security controls and IT best practices are consistently applied
Skills
- Provide first- and second-line IT support for Seattle-based and remote employees
- Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
- Administer identity and access management through Okta (user lifecycle, MFA, access requests)
- Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
- Assist with onboarding, offboarding, and role changes
- Support SaaS license management and inventory tracking
- Document processes and continuously improve IT workflows
- Collaborate with global IT and cross-functional teams
- Assist with annual SOC 2 and ISO 27001 audit cycles
- Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
- Support periodic control testing and playbook validation
- Monitor and escalate security-related alerts and issues in partnership with Security
- Help ensure security controls and IT best practices are consistently applied
- Strong IT support fundamentals and comfort handling day-to-day operational work
- Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management
- Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation
- Organized and methodical, especially when handling documentation and evidence
- Analytical and resourceful when navigating technical systems to solve problems
- Comfortable working with both technical and non-technical stakeholders
- Clear communicator who sets expectations and follows through
- Curious, collaborative, and motivated by improving internal systems
Benefits
- Employer-sponsored Insurance
- Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
- Health, flexible spending, and dependent care accounts
- Life, AD&D, and accident coverage, with company-paid life and long-term disability
- 401(k) with 3% company match (via Fidelity)
- Flexible vacation policy and paid company holidays
- Paid parental leave
- Work-from-home equipment stipend
- $1,000 annually to invest in your learning and growth
- $1,000/year in charitable donation matching
- Team lunch 2x per week
Company Overview
Company H1B Sponsorship