Enrollment Data Support Specialist
Wellfleet is a Berkshire Hathaway company that provides customer-centric accident and health insurance. The Enrollment Data Support Specialist is responsible for managing enrollment activities, data entry, and customer service for various Student insurance accounts.
Responsibilities
- Process manual and/or automated eligibility data into Enrollment and Claims systems accurately while meeting or exceeding productivity standards
- Follow Wellfleet standard enrollment processes and adhere to HIPAA privacy guidelines
- Work with Customer Service representatives, Account Managers, and clients to resolve escalated enrollment issues in a professional manner
- Resolve enrollment issues and variances arising during the enrollment process and billing periods
- Maintain plan-level data in Enrollment system that supports client website functionality, and audit client websites for correct functionality and messaging
- Document processes and procedures for Enrollment-related functions as required
- Coordinate with Account Managers the student selection and timing of e-mail blast campaigns
- Communicate issues, concerns etc. to supervisor
- Performs other duties as assigned
Skills
- Minimum of Associate degree
- Skilled in working with MS Office suite products, including Excel, Word, Outlook, and Access
- Knowledge of enrollment policies/regulations and the ability to interpret them in relation to specific incidents
- High level of organizational skills and abilities and strong attention to detail
- Ability to work independently while maintaining professional etiquette at all times
- Knowledge of data entry practices, principles, methods, and techniques
- Analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to be flexible in prioritizing workloads to meet changing deadlines
- Ability to maintain strict confidentiality
- Bachelor's degree preferred
- Equivalent work experience may be substituted
Benefits
- Life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement
Company Overview