[Remote] CSR (Customer Service Rep)
Note: The job is a remote job and is open to candidates in USA. Vizcom is looking to hire a CSR to support its growth and operational goals. The successful candidate will play a key role in delivering results within a fast-paced, high-performance environment by independently handling customer inquiries and resolving issues efficiently.
Responsibilities
- Monitor incoming emails from customers with bookings for the next day, addressing cancellation requests, changes in booking details, and additional upgrade inquiries
- Proactively reach out to customers after their tour to solicit feedback and reviews
- Regularly check the company calendar for pending bookings and ensure timely arrangements
- Manage bookings from Online Travel Agencies (OTAs) such as GYG, Viator, and Musement, by accurately updating our system upon notification of sales
- Handle incomplete booking tasks by contacting customers who did not complete the booking process to understand reasons for abandonment
- Address payment failures by contacting customers experiencing technical payment issues and providing assistance
- Manage customer inquiries through various channels including chats, phone calls, and emails
- Respond to customer service inquiries related to tours, packages, and transfers promptly and professionally
- Update existing customer bookings in internal systems in matter of booked accommodation, transportation or other services
- Add / up-sale more services to bookings whenever applicable and possible
Skills
- Excellent communication skills, both written and verbal
- Customer-focused mindset with a commitment to delivering exceptional service
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational and time management abilities
Company Overview