Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to providing top-notch customer support to our clients, and we're seeking a skilled and experienced Bookkeeping Software Customer Support Specialist to join our team. As a remote independent contractor, you'll have the flexibility to work from the comfort of your own home, while providing exceptional support to customers using accounting software.

Why Join arenaflex?

At arenaflex, we're passionate about creating a supportive and inclusive environment that allows our contractors to thrive. Here are just a few reasons why you'll love working with us:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Flexibility: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Earnings Potential

As a Bookkeeping Software Customer Support Specialist with arenaflex, you'll have the opportunity to earn up to $20.40 per hour. Plus, contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule

We offer flexible schedule opportunities, allowing you to create your own schedule. Available hours are between 8 am and 8 pm CST, Monday to Friday.

Skills Needed

To succeed in this role, you'll need:

• Proficiency in QuickBooks Online or comparable accounting software: You'll be working with customers to troubleshoot issues and provide support for accounting software processes.
• Bookkeeping/accounting expertise: You'll need to have a solid understanding of accounting principles, including AR, AP, journal entries, reconciliation, and more.
• Customer service experience: You'll be providing high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
• Comfort with cross-selling relevant products: You'll have the opportunity to upsell or cross-sell relevant products to customers while addressing their concerns.
• Strong ownership of customer issues: You'll take control of customer issues and provide confident resolution.
• Tech savvy and avid computer user: You'll need to be comfortable using technology and have a strong understanding of computer systems.
• Friendly tone and professional demeanor: You'll be communicating with customers in a friendly and professional manner.

Work Environment Requirements

To ensure a successful and productive work environment, you'll need:

• Quiet, uninterrupted space: You'll need a dedicated workspace that's free from distractions.
• Organized desk area: You'll need to maintain a tidy and organized workspace.

Technology Requirements

To perform your duties, you'll need:

• Personal computer (no tablet): You'll need a dedicated computer for work purposes.
• Broadband internet connection, at least 10 Mbps download speed: You'll need a reliable internet connection to access arenaflex's systems.
• Wired internet connection (no wi-fi or mobile internet): You'll need a wired internet connection to ensure a stable and secure connection.
• Windows 10 or Windows 11 operating system: You'll need to use a Windows operating system to access arenaflex's systems.
• Valid antivirus software installed, running and up to date: You'll need to have antivirus software installed and running to protect your computer and arenaflex's systems.
• Wired USB headset with microphone: You'll need a wired headset to communicate with customers.
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility: If you're a Mac user, you'll need to have a Mac with an Intel processor and Windows 11 installed via Boot Camp.

Important Information

To participate in this program, you must:

• Live and work from the United States, except CA, NY, PA, WA: We're currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
• Successfully pass a criminal background check: You'll need to undergo a background check to ensure you're eligible to work with arenaflex.

Contractual Relationship

The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with us. When you receive your contract, you'll be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Job Type

This is a contract position.

Pay

You'll earn between $15.30 and $20.40 per hour.

Schedule

Available hours are between 8 am and 8 pm CST, Monday to Friday.

Work Location

This is a remote position. If you're a motivated and experienced Bookkeeping Software Customer Support Specialist looking for a flexible and rewarding opportunity, apply now to join the arenaflex team! Apply for this job